A&E Factory Service-Lauderdale

Reviews

• Zac Jacaruso

  May, 18 2018
  ★ ☆ ☆ ☆ ☆
  This has been such an unbelievably frustrating experience. Our refrigerator was functional before the technician came. We arranged for service almost two months ago because the refrigerator was not producing ice. After waiting for two weeks, the initial technician replaced our ice maker without any diagnostics in under 10 minutes and charged us around $350 for the part and service. After two days we confirmed that our refrigerator was still not producing ice, so we scheduled another service. Two weeks later a technician came and diagnosed the unit and decided he would replace the internal cooling system under warranty, but he would need to order the parts and wait for them to arrive. After two more weeks we had received the parts and another technician was dispatched to perform the replacement. He arrived in the late afternoon on Friday January 5th and was there for around an hour. Within 30 minutes of him leaving our refrigerator began audibly leaking refrigerant gas. We opened the doors and windows and called back to explain the situation and try to get the technician to return asap, but we've been told over and over that no one will help us until Jan 18th. We've incurred additional expenses as a result of being left without a working refrigerator for ten days so far. We will never buy Kenmore products again.

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